Impact of a hospital digital coordination centre on patient flow in a large tertiary centre

Hospitals globally are under increasing strain due to rising demand and constrained capacity. This interrupted-time-series study evaluates the impact of a digital coordination centre, implemented on August 28th of 2023, where a multidisciplinary operational team (comprising data scientists, patient flow managers, facilities managers, patient transport and nursing staff, for example) use real-time data dashboards showing measures of emergency department (ED) crowding and inpatient utilisation to optimise patient flow in an Australian metropolitan tertiary hospital. Analysis of 191,415 emergency

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